Yes. We only sell good quality clothes. If we think an item is good quality, but has
any small marks or defects, this will be noted in the product description and
the item will be sold at a lower price than normal. Any items which do not meet our standards
will not be listed on the site.
Please read all product descriptions carefully. We sell second-hand clothes, so normal wear and tear is to be expected. Items will not always be in 'as new' condition.
We list all
items according to the sizing on the original manufacturer’s label. Because the
clothes we sell are second-hand, we try to indicate in the product description
whether the item seems smaller or larger than the original sizing suggests it
should be. Given each brand labels and
sizes clothes differently, there may be variations in sizing from brand to
Line is our newsletter. If you join our
mailing list, you’ll receive an email each time we add new items to the
website. The email will tell you what
sizes have been added and will show a few example products. It’s a great way of spotting bargains before
other customers do! Subscribers can also receive exclusive offers and promotions not available elsewhere.
No. We hate email spam as much as everyone else. Our
newsletter exists only to help our customers get the best bargains on our site
and to let them know about upcoming sales and other events. You won’t get the hard-sell from us, just
great products, relevant offers and the occasional news update.
We try to
despatch all orders within 2-3 working days of your order being placed. If this isn’t possible for any reason, we
will either make that clear on the website before you order, or notify you by
During the coronavirus crisis, we are minimising our trips to the Post Office as much as possible. Occasionally, this may mean your order takes a little longer to dispatch than normal.
always possible, but if you have a specific place you would like your order left when you are out, please mention this when you order.
Depending on the size of your order parcel, it will either be
delivered by your local Postwoman, Postman or a courier service. In some cases we can pass your delivery instructions to the delivery agent, in other cases we cannot.
Even if we can pass these details on, we cannot guarantee that the courier or
postal worker will follow those instructions and larger orders may require you
to sign to state you have received them.
If your postal worker cannot leave
your parcel in a safe place, you may be required to collect from your local
post office or courier collection centre. You should receive a note from the delivery company informing you of this and what you need to do.
timescale for delivery after your order has been dispatched will be determined
by the postal or courier service. We
would normally expect orders to arrive within a few days of being posted,
however it may take up to a week at certain times of the year.
every customer to be happy, so orders where there is clearly a problem with delivery or the items arrive damaged will be resolved and refunded as quickly as possible.
Where your order has been delivered and the items arrive in the condition they were advertised, refunds are offered at our discretion. We may offer you store credit as an
alternative to a full refund and we may require you to return the items to us at your own cost in order to issue a refund.
have any problem with your order, please email firstname.lastname@example.org,
quoting your order number and we’ll do our best to help.
Before sending anything back to us, please email email@example.com,
quoting your order number. We will then
acknowledge the return and send further instructions.
Any costs for sending items back to us will
need to be paid by you and you must obtain a Proof of Postage receipt from the Post
Office. We cannot be held responsible
for items that do not arrive with us.
Yes. Families from all over the UK sell second hand baby and kids clothes to us. If you have the right sizes, quantities and quality of clothes, we'll pay for a courier to collect the items from you.
The process is quick and easy and, because we buy every size from Tiny Baby up to 13 years, you'll be able to sell all of your clothes to one us in one go. This is normally easier than selling bundles individually on marketplaces and eBay.
Please note: we only buy clothes up to the size 13 years.
To find out more, please visit our other website which explains how we buy clothes. Please fill out the 'Start Selling' form and we will be in touch to find out more and make you an offer for your clothes: https://sellto.katieskidsclothes.com
No. We used to buy clothes in this way, but due to social distancing rules, we no longer collect in person other than in exceptional circumstances.
However, we will pay for a courier to collect clothes from any location in the UK (including Devon & Cornwall).
If you have a bundle of baby or kids clothes (up to the size 13 years) which you would like to sell or donate to us, please visit our selling website and complete the 'Start Selling' form. The website explains everything you need to know about we buy second hand kids clothes.
Yes. We are occasionally offered donations of clothes from families who want their second hand baby and kids clothes to go to good homes. We always receive these donations extremely gratefully.
If you would like to donate to us, please visit our selling site and read the Donations page. Then just fill out the 'Start Selling' form and indicate you are looking to donate your clothes where it asks this.